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user support analyst
user support analystUmbrella Consulting • Burnaby, BC, CA
user support analyst

user support analyst

Umbrella Consulting • Burnaby, BC, CA
30+ days ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience:

    • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Computer science
  • Network and system administration/administrator
  • or equivalent experience

    • Work setting

  • Consulting firm
  • Private company, corporation or industry
  • Private sector

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

    • Supervision

  • No supervision responsibility

    • Computer and technology knowledge

  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Communication software
  • Project management software
  • Programming software
  • Database software
  • MS Office
  • MS Windows
  • Spreadsheet

    • Area of work experience

  • Quality assurance or control

    • Area of specialization

  • Project management

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting

    • Own tools/equipment

  • Cellular phone

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Employment terms options

  • Shift

    • Experience

  • Experience an asset

    • Employment terms options

  • Day

    • Health benefits

  • Health care plan

    • Financial benefits

  • Bonus
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User support analyst • Burnaby, BC, CA

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