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user support analyst
user support analystUmbrella Consulting • Burnaby, BC, CA
user support analyst

user support analyst

Umbrella Consulting • Burnaby, BC, CA
Il y a plus de 30 jours
Type de contrat
  • Permanent
Description de poste
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 35 hours per week
  • Education :
  • Expérience :
  • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Computer science
    • Network and system administration / administrator
    • or equivalent experience
    • Work setting

    • Consulting firm
    • Private company, corporation or industry
    • Private sector
    • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Supervision

    • No supervision responsibility
    • Computer and technology knowledge

    • Security software
    • Multimedia software
    • Word processing software
    • Presentation software
    • Communication software
    • Project management software
    • Programming software
    • Database software
    • MS Office
    • MS Windows
    • Spreadsheet
    • Area of work experience

    • Quality assurance or control
    • Area of specialization

    • Project management
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Manual dexterity
    • Attention to detail
    • Ability to distinguish between colours
    • Sitting
    • Own tools / equipment

    • Cellular phone
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Honesty
    • Employment terms options

    • Shift
    • Experience

    • Experience an asset
    • Employment terms options

    • Day
    • Health benefits

    • Health care plan
    • Financial benefits

    • Bonus
    Créer une alerte emploi pour cette recherche

    Support Analyst • Burnaby, BC, CA

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