user support analystUmbrella Consulting • Burnaby, BC, CA

user support analyst

Umbrella Consulting • Burnaby, BC, CA

Il y a plus de 30 jours

Type de contrat

Temps plein

Permanent

Description de poste

Work Term: Permanent
Work Language: English
Hours: 35 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Experience an asset
Computer science
Network and system administration/administrator
or equivalent experience

Work setting

Consulting firm
Private company, corporation or industry
Private sector

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

No supervision responsibility

Computer and technology knowledge

Security software
Multimedia software
Word processing software
Presentation software
Communication software
Project management software
Programming software
Database software
MS Office
MS Windows
Spreadsheet

Area of work experience

Quality assurance or control

Area of specialization

Project management

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting

Own tools/equipment

Cellular phone

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Employment terms options

Shift

Employment terms options

Health benefits

Health care plan

Financial benefits

Bonus

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User support analyst • Burnaby, BC, CA

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