user support analyst

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer science
• Network and system administration / administrator
• or equivalent experience

Work setting

• Consulting firm
• Private company, corporation or industry
• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Computer and technology knowledge

• Security software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Project management software
• Programming software
• Database software
• MS Office
• MS Windows
• Spreadsheet

Area of work experience

• Quality assurance or control

Area of specialization

• Project management

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Own tools / equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Employment terms options

• Shift

Experience

• Experience an asset

Employment terms options

• Day

Health benefits

• Health care plan

Financial benefits

• Bonus