Senior Product Manager, Platform

Create meaningful customer impact by driving customer success across the platform user journey

We are seeking a strategic and execution-focused Platform Product Manager with a deep understanding of platform products and diverse user needs to drive customer success within the product.

You will lead the development and optimization of platform features and core functionalities that provide clear value and ensure a seamless user experience.

Your focus will be on refining functionalities to solve customer pain points, improving workflows to get users efficiently across the user journey, and delivering measurable ROI. Collaborating with

There is no typical day in this role, but tomorrow might look like this :

• Join the daily scrum to review progress, remove blockers, and align with the team on next steps.
• Prioritize tasks and product requests, then collaborate with stakeholders to refine requirements.
• Participate in feature testing, identifying bugs and suggesting improvements for the upcoming release.
• Update the quarterly plan to communicate progress and align with the product vision.
• Work with the Product and Engineering Directors to refine the product roadmap and prioritize the backlog for maximum impact.
• Block off focus time to stay deeply informed on customer needs and how competitors address them, using this knowledge to recommend new capabilities and improvements that keep our product ahead of the market.

What we’re looking for :

• 5+ years of experience in product management
• Deeply customer-focused and passionate about delivering solutions that address their needs
• Exceptional communication skills, able to educate and guide various teams
• Strong experience with technology platforms and enterprise software solutions
• Ability to balance business priorities and resources to enhance time to value

What would make you stand out

• Collaborator with a let’s get it done attitude without compromising on our values
• Thrives in a dynamic environment, balancing multiple projects and priorities
• Strong knowledge of user-centered design principles
• Growth mindset with humility, always open to learn and improve
• You live by extreme ownership, and take full responsibility for the product's lifecycle and its outcomes, ensuring both the team and customer needs are met effectively

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population.

Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position.

Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees.

Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored.

This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills.

In-person

This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations.

Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid

Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote

We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.