Assistant Guest Experience Manager, Maligne Lake

Job Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring / Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

• To be an active member of the Maligne management team, supporting peers & continually working at building a cohesive team which works together to achieve results
• Contribute to developing and maintaining a high energy, hospitality focused and animated team
• Focus on operational excellence, employee training and development, service standards and consistencies for the ticket office and the boathouse operations
• Develop and maintain training manuals
• Develop, support and empower guest experience supervisors
• Have a complete understanding of all applicable POS, validation systems and frontline processes
• To be knowledgeable on and remain current on all BJC attractions products and relevant packages and tours, guest service department and company procedures, policies, discounts and promotional programs
• Ensure effective communication practices are in effect, ensuring all required operational updates and rationale are passed down to the according frontline teams
• Actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events that support our core values and drive engagement
• Maintaining positive working relationships with peers, support services, tour group companies and suppliers
• Cash Reports and safe counts are secure and accurate
• Act as an onsite contact for front office IT systems
• Follow-up with guest service issues and service recovery solutions in a timely manner, providing any hospitality coaching as required
• Monitor Service metrics daily / weekly during the season, reacting and responding accordingly to address any issues
• Organize and conduct regular departmental meetings for all frontline staff and one on one meetings with Supervisor
• Ensure that daily labor management reflect forecasted / current business levels
• Communicate regularly with the maintenance team on vessel availability and maintenance issues
• Ensure all equipment is managed accordingly and safeguard measures in effect from Damage or loss
• Performing quality assurance checks and coaching staff members as required, performing mid-season and end of season evaluations for all team members
• Perform frontline role needs as required and other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS

About Us :

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.