West Coast Field Engineer / Trainer

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

Location : West Coast North America (British Columbia, Washington, Idaho, California)

Reports to :   Senior Engineering Manager

Key Responsibilities and Accountabilities :

• In collaboration with the Customer Experience team, solve escalated technical issues as it relates to poor appliance performance. Understand root cause and determine if poor performance is installation related or design related (may require onsite visits). Create the process if the product requires rework to be completed in the field.
• Consult on a wide range of products, working with other engineers, project managers and construction professionals as needed. Recommend design improvements to performance, installation, and service. Analyze appliance and installation parameters to find inefficiencies or malfunctions. Create solutions to optimize performance and communicate those back to the team.
• Support the R&D development team with Field Evaluation Programs (FEP). Participate in installation and durability testing and submit detail reports.
• Support North American Hearth / HVAC Sales team with large projects. Participate in pre-build site visits. Communicate directly with the customer to understand project requirements, goals, design specifications, and operational environment, to evaluate cost, feasibility, and implementation. In some cases, oversee first install and perform regular follow-ups to ensure builder is comfortable with installation parameters.
• Lead training initiatives by collaborating with the Sales and Training teams to educate customers on new product, effective troubleshooting, installation "best practices" and service. Cross training (Hearth, Grills, HVAC) will be required.
• Support the Production Engineering team as the Corporate “Installation Expert” with engineering changes and provide input necessary to improve serviceability and performance.
• Create all technical communication resources (bulletins, brochures, leaflets, and installation manuals) for our customers.

Education and Experience :

IGNITE YOUR CAREER, Some of our competitive benefits include :

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.