Quality Assurance Manager

The Quality Manager is responsible for oversight and compliance with quality requirements in the areas of food safety programs, raw material, in-process quality control, finished product evaluation, internal audits, GMPs, sanitation, pest control, and all other related quality matters.

The role requires someone with a keen eye for detail, strong communication and collaboration skills, the ability to interpret test results against limits and standards, and the ability to lead a small team.

Duties and Responsibilities

• Supervise process inspections and QC team, managing workload, manpower, task delegation and validation
• Develop and maintain site standard quality procedures, work instructions, form-controlled documentation and training records
• Lead customer complaints, nonconformance and assessment investigations and corrective actions
• Communicate with external customers for reporting, complaints, product deliveries and general QC inquiries
• Responsible for ensuring that the product manufactured meets the Company’s finished product quality and safety expectations, as per customer and legal requirements
• Coach, train and lead the Quality Control Team to ensure Quality and Safety is maintained throughout the process
• Present customer complaint analysis to senior management on a regular basis.
• Oversee Quality Retain sample management
• Maintain a sound working relationship with other departments to ensure no interruption in business
• Evaluate, modify, and design sanitation policies and procedures to ensure product quality and integrity
• Create, maintain, and reassess written sanitation procedures that will effectively accomplish the task of always ensuring product safety
• Provide guidance and leadership to develop a high-performance team
• Maintain and ensure the safety of all employees through proper training and enforcement of all company policies, procedures, and processes
• Manage performance issues, including performance appraisals, training, and corrective actions
• Create and perform internal audits of the manufacturing processes to ensure capabilities and expectations are met
• Perform other duties as assigned

Qualifications

• Proven experience with implementing the FSQA manufacturing process
• Great attitude and a willingness to learn under pressure
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with a wide range of people and personalities
• Ability to multi-task, prioritize, and manage time effectively
• Strong PC skills, including proficiency with MS Office
• Self-motivated and detailed-oriented
• Strong listening and critical thinking skills
• Ability to adapt to an ever-changing environment

Education and Experience

• Post Secondary diploma / degree in a relevant field
• Minimum 3-5 years in a food manufacturing environment
• Minimum 3 years of relevant people leadership experience
• Experience writing SOPs and implementing in a manufacturing environment
• Great attention to detail with accuracy, especially regarding product specifications
• Must have shift flexibility to provide support to all Team members
• Above average interpersonal, organizational, and communication skills
• Above average time management and comprehension skills
• The ability to remain calm in a fast-paced, high-volume environment
14 days ago