Technical System Analyst – Enterprise Data Management

Job Summary

Job Description

What is the opportunity?

We are looking for a Senior Technical Analyst to join our RTB (run the bank) team, helping support our new Investor Services EDM (enterprise data management) platform. This new platform is being established in Toronto as we migrate existing operations and platforms from Luxembourg. You will be an integral part of the team helping ensure platform availability and stability for a critical application that will be leveraged by the middle office, custody and fund accounting operations. Our new data management platform is a cloud based SaaS product which will provide Investor services applications and our clients with market securities and pricing data.

What will you do?

Work collaboratively with multiple stakeholder teams including - business teams, technology and application support teams, peers and the vendor

Develop long term trusted relationships with the vendor and stakeholder teams noted above

Help investigate and resolve production incidents

Ensure Incidents are managed within established response and resolution times

Ensure incidents, changes and service requests are tracked via Service Now

Create and review monitoring alerts for early issue detection

Responsible for helping with planning, documentation, and execution of the annual DR exercise in conjunction with the vendor

Participate in release management (deployment activities) for both production and DR environments

Perform Technical PIV (Post implementation verification) tasks following deployment activities

Ensure stakeholders and clients understand their issue is seen and being worked on

Ensure communications and updates are shared with impacted stakeholder teams

Ensure root cause details are captured and shared

Ensure problem management activities are created and implemented

24hr support coverage (rotational)

Lead and manages risk Items (findings / crypto requirements / SRMA, ACA)

Lead and manages app custodian activities

Audit reviews and requests (Internal / External)

What do you need to succeed?

Must have :

Experience in a production support environment

Good working knowledge of ServiceNow for incidents, change management and service requests

Is able to work both independently and collaboratively

Is quality focused

Has strong problem solving skills

Is results oriented

Has a strong sense of urgency

Is an articulate communicator

Is able to present complex items in simple terms

Is able to work under pressure and think clearly

Has strong time management and prioritization skills

Is able to adapt (pivot) and react to changes easily

Is a self starter with a strong desire to learn

Understanding of :

Monitoring tools (Catchpoint, Dynatrace, PagerDuty, Splunk)

Data and file transfer methodologies i.e. SFTP, MFT

API’s, web services and data queries

Networking, cyber security and firewall standards

Unix / Linux and bash scripting

Stone branch (application)

IBM MQ and IBM Webshere

DEVOPS tools (UCD, GitHub, Inner Source)

SQL / Oracle / PL

Nice-to-have :

A balance of both functional expertise and technical capabilities

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work / life balance options

Opportunities to do challenging work

LI-Post

LI-Hybrid

TechPJ

Job Skills

API Platforms, Applications Support, DevOps, Disaster Recovery Planning, Disaster Recovery Testing, IBM WebSphere MQ, Incident Management, IT Change Management, ITIL Practices, ITIL Processes, Java, Linux, Major Incident Management, Operational Level Agreements (OLA), Problem Management, Release Management, Service Level Agreement (SLA), ServiceNow Platform, Unix, Vendor Management, Vendor Services

Additional Job Details

Address :

RBC CENTRE, 155 WELLINGTON ST W : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Regular

Pay Type : Salaried

Posted Date : 2024-12-05

Application Deadline :

2024-12-31

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .