Our client is seeking a detail-oriented and organized Service Coordinator to oversee service operations, customer relations, and internal procedures. This role involves coordinating service appointments, managing work orders, ensuring timely follow-up on parts and inventory, and providing excellent customer service. The ideal candidate will be a strong communicator with the ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Key Responsibilities :

Coordinate and schedule service appointments with customers, ensuring technician availability and timely service delivery.

Follow up on parts requisitions and inventory transfers for repairs and service calls.

Maintain accurate records for the service department, including work orders, cost calculations, and other documentation.

Conduct telemarketing or outreach activities to promote services and maintain customer relationships.

Organize shipping and collection of equipment, ensuring accurate purchase orders and timelines.

Handle service-related inquiries and provide accurate quotes to customers.

Assist in managing inventory for rental equipment and ensure proper shipping, receiving, and invoicing processes.

Support the supervisor in service technician meetings and other operational tasks. Prerequisites :

Diploma of Vocational Studies (DVS) in administration or a related field.

2-3 years of experience in a similar role or customer service experience.

Experience coordinating a service team is an asset. Skills and Competencies :

Proficient in Microsoft Office Suite; familiarity with CRM software is a plus.

Strong communication skills, both written and verbal.

Ability to work both independently and as part of a team. What’s in it for you?

Benefits after 3 month

Permanent full-time position

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Kelly believes in the future of work and helping job seekers reach their full potential. We specialize in temporary and non-traditional work arrangements, offering flexibility and exceptional growth opportunities. We connect talented people with great companies across various industries worldwide. Kelly is an equal opportunity employer, committed to diversity and providing accommodations for individuals with disabilities throughout the hiring process.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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