Service & Sales Agent, Cargo

Why WestJet :

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Remote Work :

This position is eligible for remote work, within Canada, under our mobile workforce program. Please n ote that work arrangements are subject to change at the discretion of the business.

Overview of role :

WestJet is seeking Service and Sales Agents to join our Cargo team. These individuals can exhibit a high standard of excellence, enjoy challenges, and are results driven. Must be highly motivated and demonstrate the ability to work in an agile environment.

WestJet's Cargo Service and Sales Agents are responsible for creating a remarkable experience for our guests through one-on-one telephone and / or email to provide quotes, book cargo on WestJet and partner flights, sell add on services (such as trucking and pet comfort stops) and provide information for guests with varying needs. You are often the first point of contact for our guests and play an essential and crucial role as a WestJet brand ambassador. We want to make sure our guests enjoy their contact with you, therefore, you are there to educate and help our Guests, while creating the experience our Guests have come to know and love about WestJet!

Key deliverables include :

• Book cargo air waybills for internal and external guests, answer questions and provide general information about WestJet Cargo
• Use effective communication skills and sale techniques to help our guests choose the best cargo solution for them, including providing upsell opportunities
• Develop a strong understanding of business rules associated with variations of cargo operations and commodities to ensure successful guest fulfilment
• Provide post booking support, such as changing and cancelling air waybills, using our cargo reservation system including email communication.
• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
• Conduct several tasks off the phone, as assigned, including monitoring reports, cargo movement, tracking and tracing, e-pouch monitoring, advance contract bookings, etc
• Manage escalations via your Cargo Support team and other internal stakeholders
• Adhoc projects as assigned

Experience and qualifications :

Having an advanced level of written and spoken English in addition to one of the languages from the following list considered a strong asset :

Schedule Information :

The benefits of being a WestJetter :

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer :