Administrative Assistant

Job Description

Administrative Assistant

Location : Toronto, ON - Hybrid (1st month 4 days on site, Then 3 days onsite)

Contract Length : 6 Months.

Our client is the Canadian gold standard in the Financial Services Industry.

We are looking for Administrative Assistant.

We at Raise are hiring an Administrative Assistant for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

What will you do? (there is lots more on this in a nutshell )

• Peer- training on Processing for 2 3 weeks.
• Candidate will work independently and in a team environment, however, there will be ongoing mentorship with the Peer Coach until proficiency is gained.
• Provide accurate analysis and processing support for exception-based, complex, and / or highly specialized processes within a specific Operation’s department.

Accurately review, verify, and / or record data into technology supporting department processes.

Understand department procedures and required accountabilities in the area or department in which the incumbent works.

Refers to department manuals for instructions and task assignments for the specific role. (35%)

Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, Banking Business Units, external customers or industry participants.

Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures. (30%)

• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required. (20%)
• Provide accurate analysis and processing support for manual, exception-based complex, and / or highly specialized processes within a specific Operations department.

Accurately review, verify and / or record data in technology support department processes. (5%)

• Train and act as a resource for other Operation’s team members. (5%)
• Perform other duties and responsibilities as assigned. (5%)

If you are right for his role, you probably have :

• 2+ years of experience in processing financial transactions.
• Strong customer service skills, preferably within banking.
• Experience with RRSP processing.
• Proficiency in Excel.
• Ability to communicate effectively, both verbally and in writing.
• Ability to handle multiple priorities in a fast paced and deadline driven environment.
• Ability to work well and maintain composure under pressure.

Nice-to-have Skills :

Experience with Broadridge BTS (used for validation).

Did we pique your curiosity?