Customer Service Associate

Responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.

Duties and responsibilities
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include:

Listening to customers’ concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with a sales team to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone or on social media
Receiving orders, calculating charges and processing payments
Monitoring customer satisfaction levels
Referring customers to superiors when necessary