L3 Support & Integrations Engineer

L3 Support & Integrations Engineer

VoPay International Inc. - Vancouver, BC

Full‑Time On‑Site

About VoPay

VoPay’s Fintech‑as‑a‑Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry.

The Opportunity

The L3 Support Engineer and Integrations Specialist is a senior technical role responsible for resolving complex customer and partner issues, supporting live payment operations, and enabling successful technical integrations with the VoPay platform. This role works primarily within Zendesk and internal tooling, acting as the escalation point for advanced support issues while owning investigations end‑to‑end.

This position requires strong technical judgment, excellent communication skills, and the ability to independently diagnose and resolve issues related to APIs, integrations, transaction processing, and platform behaviour. The role also plays a key part in supporting new customers and partners, working closely with the success team, reviewing technical integration work, and identifying transaction delays or operational risks.

Technical Support and Issue Resolution

• Act as the L3 owner for complex customer, partner, and internal support issues
• Investigate and resolve advanced technical issues related to APIs, integrations, transaction processing, and system behaviour
• Review and troubleshoot transaction delays, failures, and anomalies across payment flows
• Perform root cause analysis and recommend or implement long‑term fixes and mitigations
• Own issues from initial investigation through resolution, post‑incident follow‑up, and documentation
• Escalate to Engineering or external vendors only when necessary, providing clear context and actionable findings

Integrations and Implementation Support

Production Monitoring and Operations

SOP Documentation and Continuous Improvement

Cross‑Functional Collaboration

Mentorship and Enablement

Qualifications

Strong proficiency working with MySQL or similar database systems for investigation and analysis

Additional desirable qualifications

Vopay International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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