guest services agent - hotel

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Security and safety

• Criminal record check

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night
• On call

Employment terms options

• Day
• Weekend

Health benefits

• Dental plan
• Health care plan

Other benefits

• Free parking available
• Learning / training paid by employer