guest services agent - hotelBest Western Plus Okotoks Inn & Suites • Okotoks, AB, CA
guest services agent - hotel
Best Western Plus Okotoks Inn & Suites • Okotoks, AB, CA
30+ days ago
Job type
- Permanent
Job description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 32 to 40 hours per week
- Education:
- Expérience:
- No degree, certificate or diploma
- Hospitality industry
- Hotel, motel, resort
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Criminal record check
- Own transportation
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you live near the job location?
- Early morning
- Evening
- Shift
- Flexible hours
- Morning
- Night
- On call
- Will train
- Day
- Weekend
- Dental plan
- Health care plan
- Free parking available
- Learning/training paid by employer
Education
Work setting
Tasks
Computer and technology knowledge
Security and safety
Transportation/travel information
Work conditions and physical capabilities
Personal suitability
Screening questions
Employment terms options
Experience
Employment terms options
Health benefits
Other benefits
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Guest services agent hotel • Okotoks, AB, CA
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