Client Service Coordinator (Float)

Client Service Coordinator (Float) ( Job Number : 26000541 ) Primary Location : ON-Hamilton Administration Employee Type : Full-Time Pay Rate From : 42,300.00 Pay Rate To : 52,900.00 Description : Be the Difference. Connect our Community For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore Home Care Solutions (Hamilton), a division of Bayshore HealthCare Ltd. is currently seeking a dedicated Client Service Coordinator or Healthcare Scheduler to join our exceptional team. As the Client Service Coordinator for our Hamilton Team, you won't just schedule people— you will be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This is a RARE Float opportunity, allowing you the flexibility to work in a varied schedule while maintaining a Fulltime position. Alternating weekends are an ongoing requirement. Typical Week : 3 days a week 10am-6pm 2 days a week 2pm-10pm What you will be doing- Primary Responsibilities Communicate- Professionally engage with patients, families, staff, and funder organizations Process- Quickly handle funder referrals and updates in the EMR (Procura). Must be able to read orders from Ontario Health at Home (OHAH) for Nurses Review- Collaborate with Supervisors, field employees and patients to assess service needs Schedule- Assign care providers based on client needs, geographic area, staff skill-set and availability Coordinate- Ensure consistent caregiver assignments and service delivery Notify- Keep patients and staff informed of initial and ongoing schedules Utilize- Optimize staff schedules to meet their availability and client care needs Document- Maintain accurate records in the EMR following strict documentation regulations Resolve- Address patient concerns promptly and follow escalation pathways What's in it for You? Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our 19,000 employees across Canada operates with these fundamental values in mind; Competitive Industry Wages : Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care Comprehensive Benefits & PTO Packages : Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being Retirement Savings Plan : Benefit from a company-contributed retirement savings plan to help secure your financial future Work Perks : Enjoy group discounts for travel, entertainment, shopping, and sports venues Employee Assistance Program : Support available 24 / 7 via phone, chat, in-person. Caregivers need care too! Collaborative Team Atmosphere : Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with Supportive Management : Accessible clinical managers and schedulers who value and support your work Training & Development : Opportunities to grow your career and develop on an on-going basis Safe and Supportive Environment : Adherence to strict health and safety protocols to ensure the well-being of both staff and clients Qualifications : What you Bring Education : Secondary School Diploma Completion of a related certificate / diploma such as Medical Terminology or Office Administration is a requirement (Proof Required) Experience and Abilities : A minimum of two years related customer service experience, preferably in healthcare Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment Ability to handle issues and problem solve with tact and diplomacy Excellent computer skills (Windows, Microsoft office, internet, EMR) Ability to prioritize and handle multiple demands in a fast-paced environment Proven organizational and teamwork skills; able to work independently and prioritize workload Strong interpersonal skills including demonstrated ability to build rapport and connections Our Commitment You Equity, Diversity, and Safety Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have. Posting Close Date : Friday February 6, 2026 We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter