Reservations Coordinator

Pinnacle Lifestyles is seeking anenthusiastic and experienced Reservations Coordinator to join our Head Officeteam in Calgary, AB on a full-time basis.

TheReservations Coordinatorisresponsible for managing booking inquiries, processing reservations, andensuring seamless communication between guests and internal departments. Thisrole involves handling customer requests, maintaining reservation records, andoptimizing occupancy while delivering exceptional service. The ideal candidateis detail-oriented, possesses strong organizational and communication skills,and thrives in a fast-paced hospitality environment.

Overview

Responsibilities and qualifications reflect a role focused on managing reservations, supporting cross-property operations, and ensuring guest satisfaction within a multi-location hospitality setting.

Responsibilities : Operations & Communication

• Act as liaison between propertiesto ensure smooth cross-property communication and coordination.
• Track and manage vouchers,including issuance, redemptions, and reporting.
• Provide phone and email support : Off-season : service as the main point of contact for guest inquiries andreservations. Peak Season : act as a backup support for property-levelreservation teams.
• Assist and oversee in reservationmanagement across all locations, ensuring accuracy, efficiency andoptimization.
• Generate reporting related toreservations, occupancy, revenue, and trends.
• Handle customer data transfersfrom booking software to marketing software.
• Assist with additionaladministrative tasks as assigned.

Responsibilities : Booking Software Management

Responsibilities : Marketing & Guest Engagement

Responsibilities : Policy & Procedure Oversight

Responsibilities : Team Collaboration & Support

Required Skills & Experience

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