Senior Claims Advocate

Description :

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face.

In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

Marsh is seeking a candidate for the following position :

Senior Claims Advocate

What can you expect?

Marsh is seeking a senior claims advocacy professional to join our Montreal Claims Team.

Marsh is willing to consider residency in various jurisdictions across Eastern Canada.

The Senior Claims Advocate is responsible for facilitating loss management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims.

Reporting directly to the Eastern Claims Leader, this position requires a professional with substantial experience in client claims advocacy, insurer claim examination and or third party claim adjusting.

This individual will be technically focused and able to drive initiatives to handle complex claims across multiple lines of insurance.

In-depth knowledge of Insurance Markets and their claim resolution procedures is a requirement for this hire

What is in it for you?

Work for a global company with excellent benefits and a dynamic culture.

Excellent growth / advancement opportunity.

Workwith collaborativesuccessfulcolleagueswhotruly care about the work and each other while maintaining work life balance.

We will count on you to :

Having ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.

Analyzing loss details to determine appropriate policies and coverage.

Driving the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.

Interacting closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.

Having a strong focus on clients and providing value-add claim services

Working closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.

Providing support to Broking teams by participating in the creation of client specific claim protocols.

Monitoring insurer responses to reported claims and engaging with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.

Liaising and working closely with other claims team members to develop claim management best practice.

Drafting communication to clients and / or insurers and reviewing documents prepared by the clients, in order to support the claims process.

Building relationships with key stakeholders both internally and externally.

Providing technical claim assistance, leadership and mentoring to colleagues.

What you need to have :

Minimum 7 years’ experience in a commercial claims environment either at the adjustor, carrier, legal or brokerage level

University degree or College certification

CIP, CAIB, CRM, LL.B, all assets

In-depth understanding of relevant insurance law and claim litigation procedures

Direct involvement with large, complex, casualty and property losses

Strong carrier relationships and detailed knowledge of insurance market claim procedures

Claim Adjusting license (AMF)

Perfectly bilingual, spoken and written ( French and English)

What makes you stand out :

Motivated, independent, self-starter capable of working in a dynamic, fast paced team environment

Technically strong in all lines of Property & Casualty insurance

Excellent written, presentation and communication skills

Strong negotiation skills and ability to develop claim strategies

Works well under pressure and is accountable for deliverables

Ability to build strong professional relationships

Understanding of risk and mitigation strategies

Proficient in Microsoft office applications