Director, Analytics

• Lead, mentor, and develop a team of 4-5 analysts, fostering a culture of continuous learning and innovation.
• Set strategic goals for the analytics team, ensuring alignment with overall business objectives.
• Collaborate with cross-functional teams including marketing, product, risk, sales and operations, and Engineering to support data-driven decision-making.

Analytics & Insights

• Drives efforts to introduce innovative methods that create efficiency in core work and enable reporting and analytics to be reusable, self-service, directed to meaningful interpretation of data, and capable of driving business decisions and impact across teams.
• Develop and implement advanced analytics methods to optimize portfolio management and digital banking operations.
• Provide actionable insights through data analysis, predictive modeling techniques.
• Lead Pricing, Acquisition, Retention, Profitability and overall portfolio performance analytics.
• Oversee the design and deployment of dashboards, reports, and visualizations to monitor key performance indicators (KPIs).
• Explore, define and standardize our business and product KPIs and metrics and provide efficient and meaningful reporting capabilities across the organization.
• Provide guidance around A / B testing measurement to ensure results are reliable, valid, and accurate.
• Build our capabilities and process maturity to improve integrity and quality of our data assets through data stewardship, validation and monitoring of our most critical operational reporting.

Training & Development

• Hire and train data analysts in the latest analytical tools, technologies, and best practices.
• Promote a culture of data literacy and analytical excellence across the organization.
• Stay abreast of financial industry trends and emerging technologies to continuously enhance the analytics function.

Strategic Initiatives

• Lead initiatives to improve customer acquisition, retention, and lifetime value through data-driven strategies.
• Support the development of personalized banking experiences and targeted marketing campaigns.
• Provide strategic recommendations to senior management based on thorough data analysis and insights.
• Lead business case / financial analysis development and post implementation analysis of business results for all new initiatives for bank.
• Effectively manage multiple programs and initiatives concurrently.

Qualifications :

• Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, or a related field (Master’s or PhD are a plus).
• Proficiency in analytical tools and programming languages and / or data management tools such as Excel, SQL, Python, R, and SAS, AWS Redshift, etc.
• Ability to articulate and apply a methodical framework to solve problems.
• Excellent written and verbal communication and presentation skills; ability to communicate sophisticated business and technical concepts to a broad range of technical and non-technical staff, tailoring messages and stories to the appropriate audience.
• Ability to think laterally and find innovative solutions to support strategy.
• Ability to influence and collaborate with partners with diverse points of view, build consensus, and establish credibility and rapport with a broad set of partners quickly.
• Strong interpersonal abilities, with the ability to work in a fast-paced environment.
• Excellent leadership and team management abilities
• Strong knowledge of statistical modeling (experience in predictive analytics is desirable).

Years and Range of Experience Required to Perform the Job :

• 8+ years of experience in analytics, with at least 3 years in a leadership role.
• Proven track record of managing and developing high-performing analytics teams.
• Proven experience in data analytics, with a focus on financial, operational and statistical analysis, and data visualization.
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Experience with Product event data analysis tools (Mixpanel, Interana, Amplitude or similar) is a plus.

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