Team Lead, Application and Integration

Job Description

Reporting to the Director, Application and End-user Support, the Team Lead, Application and Integration works collaboratively with internal and external stakeholders to implement, optimize, support, and maintain the Hospital’s systems, devices and integrations at the Cortellucci Vaughan Hospital, Mackenzie Richmond Hill Hospital and satellites locations. This includes being accountable for supporting smart and non-clinical systems, integration, and managing best customer service support. The Team lead provides leadership, guidance, and support to the teams and ensures the achievement of the digital health strategic goals.

Contribute to safe, quality care by :

• Lead system problem solving, changes, upgrades, release, testing and support documentation, and oversee all day-to-day matters related to the supported systems.
• Identify, address and communicate operational and system issues and drive the resolution of issues in an effective manner which also ensure high customer satisfaction level.
• Apply broad knowledge of various applications to accurately anticipate organizational impacts and work in a collaborative manner with other teams, vendors, and departments to facilitate best solutions.
• Coordinate and assign daily tasks, projects, and on-call to team members, ensuring optimal resource allocation and coverage across both sites.
• Conduct regular meetings and performance reviews.
• Provide coaching, mentorship, and constructive feedback to foster a culture of high performance and continuous professional development.
• Foster and initiate a culture of cross training and actively share knowledge in support of the organization’s skills growth.
• Provide team leadership, input, support and guidance for the implementation of operational and strategic plans of digital health strategies.
• Other duties as required.

What must you have?

What else do you bring?

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.