Order Desk - CSR

Responsibilities :

Respond to customer inquiries related to pricing, deliveries, and technical issues via phone, email, and fax

Provide guidance on appropriate product applications and solutions

Process customer orders and follow up to ensure timely and accurate completion

Issue RGAs and initiate Item Master set-ups within the ERP system

Support Canadian and GTA representative agencies

Provide EDI support and manage open quotations

Act as a liaison between customers and the Operations department

Maintain and update customer records and databases

Escalate customer concerns to the appropriate department for resolution

Assist the Department Manager or Supervisor as required

Take on increasingly complex tasks and develop broader product knowledge

Perform additional duties as assigned

Qualifications

Post-secondary education or equivalent practical experience

A minimum of three years of relevant experience in a client-facing role - must have distribution experience

Strong multitasking and time management skills in a fast-paced environment

Proficiency with Microsoft Office and general computer systems; working knowledge of ERP or mainframe systems preferred

A customer-focused mindset with the ability to remain calm and effective under pressure