Owner Services Support Temporary Position

Reporting to: Manager People and PerformanceLocation: Calgary AlbertaSchedule Monday to Friday 40 hour work weekThe big picture:As the Owner Services Support you play a key role in enabling our Owner Services team to deliver exceptional tailored experiences to our Owners. This is a temporary contract position created to support the team during a leave of this role you will:Work collaboratively with the Personal Flight Concierges Communications Coordinator and Booking Coordinators by supporting trip requests ensuring accuracy of bookings and assisting with ground and in-flight arrangements. While this role does not carry a dedicated Owner portfolio it is essential in maintaining service excellence and operational the Personal Flight Concierge team by assisting with Owner trip requests and ensuring trip details and preferences are accurately communicated and loaded into the flight scheduling with arranging Owners ground logistics such as catering transportation expediting of unaccompanied goods passenger mobility aids and other related with coordinating in-flight requests including cabin service attendants level of cabin service cabin configurations special commissary and other service add-ons or special exceptional customer service to AirSprints high-end clientele while supporting the PFC team in building strong professional Owner quality control checks for ground logistics in-flight requests and trip details to ensure accuracy and be successful in this role you will have:A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end VIP -secondary education in Travel Hospitality Public Relations or a related proficiency using MS Office including Word Excel and ability to obtain a points if you have:Written and oral proficiency in in the aviation fit right in if you:Focus on getting things right down to the last good at handling change and can adjust to new effectively in English both verbally and in solutions and working together to find a compromise that everyone can be okay passionate about providing exceptional customer empathy and understanding to navigate social situations committed to growth by seeking and providing constructive good analytical thinking and organizational skills. Have great judgment and decision-making roll with the punches without getting flustered. Are a humble and collaborative team player and are ready to pitch in wherever youre in a fast paced and agile well with think youll like working with us because:We care about your health and well-being and offer an employee assistance program extended health care benefits dental and vision benefits and paid time value your contribution to our success and provide a competitive salary and an RRSP matching have a great team and we work hard together toward common goals and with a passion for offer family and friends flight respect honour and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean were focused on equity diversity inclusion anti-racism and value Safety which is why we require applicants to complete a background check us:A passion for aviation and providing exceptional service formed the foundation of AirSprints introduction of Fractional Jet Ownership to Canada in 2000. Today each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians personal and professional lives. We do this with values of Safety Service People Integrity Humility and mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards exceptional turn-key service and increased flexibility all at a fraction of the cost and personalized for their individual learn more about working with AirSprint visit us at or watch our values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process including disability accommodation please get in touch with Human Resources at