Enforcement Investigation Specialist

25-58 Enforcement Investigation Specialist

The Opportunity

The Enforcement Investigation Specialist will provides administrative, analytical, and investigative support on Enforcement case files to uphold our duty of fairness and support the effective onboarding and integration of duty holders into the safety system, including their ongoing safety behaviour management.

Status: Regular, Full-Time, Included
Number of Positions: 1
Pay Grade: 14 ($37.65 - $43.59 per hour)
Location: Vancouver (Hybrid work environment)
Reports to: Safety Manager, Compliance and Enforcement

As an Enforcement Investigation Specialist, you will:

• Perform data collection and analysis of existing internal and external records to identify compliance status of duty holders selected for investigation and generate documented reports. Identify new data opportunities for investigation purposes.
• Conduct and document duty holder or homeowner interviews to build evidence of safety behaviour, as part of enforcement investigations.
• Build enforcement files and prepare findings, applying administrative law principles, and submit to Lead Investigating Officers (LIOs) for next step in enforcement consideration.
• Develop and issue warning notices and/or public advisories, ensuring alignment with company policies, and seeking necessary approvals.
• Provide support to LIOs for the drafting and issuance of other enforcement instruments including consideration notices, compliance orders, discipline orders, penalties, etc.
• Support LIOs to manage enforcement case loads, including follow up to ensure all: documents are created and delivered in a timely fashion; documents are tracked, and timelines are met; applicable non-compliances have been rectified; permits have been issued; fees and monies have been collected; files are closed; data has been recorded in the system; reporting associated with enforcement activities is achieved.
• Support LIOs in conducting enforcement audits, including assisting in record review, duty holder engagement, case documentation and follow-up actions.
• Evaluate the effectiveness of enforcement instruments on shaping duty holder behaviour.
• Provide educational resources to duty holders and external stakeholders to strengthen connection, grow safety participation, and reduce barriers to compliance.
• Modify and improve training protocols for the Ursa compliance system, ensuring optimal user competence.
• Collaborate with Operations Safety Officers to offer expert guidance on Enforcement case management and decisions, supporting statutory decision makers.
• Assist in the development and delivery of corporate projects and initiatives.
• Provide administrative support including mail processing, preparation of correspondence, filing, processing of accounts payable, accounts receivable, process servers, and all applicable reporting.
• Conduct internal audits of enforcement files to ensure precision and adherence to policies.
• Support the ongoing development and updating of internal processes and policies.

Knowledge, Skills & Experience you have:

• Diploma in a related field (legal, social services, corrections, business administration).
• A minimum of 5 years experience working in a regulatory or enforcement context. Experience must include: Monitoring compliance of duty holders with applicable legislation and standards Supporting lead investigators during investigations or audits Interpreting and applying legislation, regulations and policy in complex or sensitive situations Delivering exceptional customer service, including de-escalating challenging interactions both in-person or over the phone
• An equivalent combination of education, training and experience may be considered.
• Experience conducting regulatory investigations or audits, preferred.
• In-depth understanding of the Safety Standards Act, associated regulations and administrative law principles.
• Ability to demonstrate patience and understanding when guiding clients through systems and processes.
• Experience in managing financial transactions with proficiency and accuracy.
• Ability to work independently and effectively while meeting deadlines.
• Ability to demonstrate critical thinking and thorough analysis by conducting in-depth research, analyze data, while handling sensitive matters.
• Excellent communication skills, both in written and oral forms (e.g. draft official documents, including warning letters and notices).
• Proficient with all Microsoft Office applications.
• Familiarity with Qlik processes and Business Process Mapping, preferred.
• Experience in cross team collaboration while offering expertise.
• Experience in managing multiple and competing deadlines.
• Ability to adapt adeptly to shifting regulatory landscapes

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
  
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.