Contact Center, Patch and Vulnerability QA
- Experience in Quality Assurance testing - manual and automation testing.
- Domain experience in Contact Centre is preferred.
- Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites.
- Must have worked with Client-ALM and JIRA.
- Experience with Cyara or other IVR automation tools is preferred.
- Experience in working in Banking and Financial domain.
- Patch testing (MS, Linux, Vulnerabilities), Automation testing and Analysis, Defect Management, Test Designs, Requirement Analysis
Contact Center, Patch and Vulnerability QA
Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites. Patch testing (MS, Linux, Vulnerabilities), Automation testing and Analysis, Defect Management, Test Designs, Requirement Analysis. Experience in Quality Assurance testing - manual and aut...
Customer Contact Center QA
Good To have: Experience in IVR call flows with Contact Centre technologies like Genesys, Verint, WFM writing and executing Manual and Automation Test Cases. Ability to adapt quickly - Function independently when required Can deal with ambiguity and manage requests for change- Ability and ready to l...
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