Description
Guest Experience :
- Set and uphold elevated hospitality standards across all studios.
- Build genuine connections with guests, anticipating and exceeding their needs.
- Handle guest feedback with urgency, resolving concerns within 48 hours.
- Develop and implement guest experience policies to ensure a seamless journey.
People & Talent Development :
- Mentor and coach studio teams, fostering accountability and growth.
- Oversee recruitment, onboarding, development, and performance management.
- Build a talent pipeline by identifying and retaining high-potential team members.
- Support Studio Managers to develop leadership skills and advance their careers.
Business Operations :
- Conduct regular on-site visits to monitor operations and ensure standards.
- Drive operational excellence through process improvement and strategic planning.
- Maintain a visible presence in studios, actively engaging with teams and guests.
- Plan and execute community activations in collaboration with marketing.
Financial Performance :
- Monitor studio revenue, utilization, and expenses, implementing corrective actions as needed.
- Develop strategies to maximize profitability and operational efficiency.
- Support sales initiatives, ensuring studios meet or exceed targets.
Requirements
- Proven experience managing multi-unit hospitality operations with guest service-oriented teams.
- Exceptional leadership skills, including high emotional intelligence (EQ) and accountability.
- Financial acumen with the ability to monitor and impact studio performance metrics.
- A mentor and problem solver who thrives in dynamic environments and can adapt quickly.
- Strong operational expertise and the ability to develop scalable processes.
- Passion for hospitality and a deep commitment to building community connections.
- Flexible, driven, and able to pivot to meet the needs of a growing business.
Corporate Culture
- A collaborative and supportive team environment.
- Opportunities for personal and professional growth within a premium brand.
- A chance to make a tangible impact in a growing, community-focused company.
- Competitive salary, benefits, and opportunities for performance-based bonuses.
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