Service Coordinator

Job Description

Job Description

Title : Service Coordinator

Company : Hopewell Residential Management

Job Type : Full-Time

Department : Single Family

City : Calgary

Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, and for more than 30 years we have been building homes and creating communities that are made to live. As an operationally efficient production builder, we prioritize customer needs and wants through thoughtful product design, customer service excellence and a vision of creating the spaces and places where people love to live. With our collaborative, thoughtful, efficient, and accountable approach, our world-class team distinguishes Hopewell as a leader in community development and home-building.

The position will report directly to the Warranty Manager and work alongside the Service Technicians.

Key Responsibilities :

• Interact with homeowners, trades, suppliers and fellow employees via phone and email, delivering a high level of service, care and attention to the need in each call.
• Partner with the Customer Liaison and Service teams in sourcing information to problem solve, coordinate efforts, and ultimately provide resolution for our homeowners’ issues. You must balance the responsibilities of the organization under Alberta New Home Warranty by delivering best-in-class homeowner experience.
• Assist the Service team to integrate Hopewell’s customer philosophy throughout our systems, skills and attitudes, resulting in a positive company image and a continued positive building experience for our homeowners.
• Support the Service Coordinators in the accurate distribution or filing of department documentation.
• Schedule homeowner post possession inspections or trade days.
• Support the service technician by providing necessary documents and inspection details for appointment preparation.
• Issue work orders & Issue purchase orders.
• Maintain Service database of customers, trades and work order information.
• Provide vacation cover and back up to Service Coordinators when required.
• Attend Service department meetings as required as well as participate in any scheduled corporate meetings as required.
• Other duties and responsibilities as assigned.

Requirements :

Physical Demand Requirements :

Hopewell has a comprehensive Health & Safety program including policies, procedures, and safe work practices.

Working Conditions : This is an office position and traditional core hours are Monday to Friday from 8am to 5pm. Work may be required occasionally on weekends and / or evenings.

Benefits :