Business System Analyst

Canada’s National Ballet School is currently inviting applications for the full-time, permanent position of Business Systems Analyst.

We invite you to join the vibrant staff community of Canada's National Ballet School (NBS). NBS has 300+ employees supporting programs ranging from professional ballet training, recreational and community dance programs, and groundbreaking health initiatives.

We are looking for a dynamic individual with the talent, innovative-thinking and passion to help NBS continue to share the transformative power of dance with people of all ages, abilities, and aspirations.

As an organization, NBS is continually evolving and we are looking for a professional with unique, new ideas to complement the School’s collaborative work culture.

Reporting to the IT Manager, the Business Systems Analyst is responsible for improving organizational efficiency by leading the integration of platforms and web-based applications in use across the organization;

and contributing to user competency and confidence. This position functions within a fast-paced office environment and encompasses a wide range of assigned duties.

This position offers a hybrid schedule, with the option of working remotely two days per week; working hours are typically Monday Friday, 9 AM 5PM, with occasional early mornings / late evenings and / or weekends.

• The ideal candidate will have the ability to provide a high-level of proactive thought leadership in maximizing software solutions across NBS;
• be a strong communicator who enjoys empowering others to leverage technology; solutions-focused, detail-oriented professional with a background in IT or related field;

demonstrated experience executing on platform integration projects; and familiarity / experience with Blackbaud products.

Major Duties and Responsibilities

Specific Systems and Technical Contributions

• for the overall administration of NBS’ CRM, SIS and Fund Accounting Software. Blackbaud is NBS’ current critical software solution.
• support and direction, as needed, for all of NBS’ Blackbaud solutions, including Raiser’s Edge NXT, Financial Edge NXT, Education Management K-12 (EMS, SIS, LIS, Billing Management) and Merchant Services, and escalates complex or unresolved issues Blackbaud Support.
• My School App (MSA) access for employees and board members, and assists with access issues for all MSA users, including students and parents.
• with and / or performs global changes, imports / exports and record deletion in NBS’ Blackbaud solutions.
• Assists platform-specific power users in the implementation and maintenance of access rules and procedures to ensure data integrity and security

Provide backup and support for various platforms and applications in use at NBS.

Oversight and Leadership Contributions

• and optimize platforms and apps to meet organizational business needs.
• strategies for and directly execute on integrations between platforms and web-based applications, including the implementation of new integrations and data flows, the maintenance and troubleshooting of existing integrations, and auditing data for accuracy and completeness.
• software training strategies / plans with the objective of increasing user competency across NBS and other objectives outlined in NBS’ Strategic Plan.
• with NBS managers to deliver training and empower staff to maximize their use of existing software platforms and web-based applications.
• the Integration Associate, Platforms and Applications.
• the effective management of IT operating budget and capital expenditures.
• to the creation / maintenance of training materials and support documentation.
• up to date on knowledge regarding the capabilities of database software used by NBS and stay informed of technology trends, including new platforms and products that may benefit NBS.
• maintain a comprehensive understanding of the organization’s business databases and web-based applications.
• other duties as assigned.
• and maintain access rules and procedures around data integrity and security.

Qualifications / Skills / Experience

• minimum of 5 years of experience in a related position; a degree or diploma in information technology, computer science, or a related field.
• with Blackbaud (e.g. Raiser’s Edge NXT, Financial Edge NXT and K-12 School Management Solutions) is preferred
• of other systems, and / or other CRM databases (e.g. Google Workspace for Education, ActiveNet, Amilia Smart Rec, NCR Counterpoint, Shopify, Jane)
• with APIs, data integration techniques, and web services.
• of Power Apps, Power BI, Crystal Reports and / or other report template systems
• with SQL and the Microsoft Office suite of software.
• managing people, projects and processes
• with a focus on driving results and strong sense of accountability
• attention to detail
• problem-solving and analytical abilities to troubleshoot / resolve technical issues.
• planning, prioritization, multi-tasking and time-management skills
• verbal / written communication skills.
• to work both independently and as part of a team.
• Successful candidates must supply Canada’s National Ballet School with a Police Reference Check in accordance with the School’s Child Abuse / Sexual Abuse Prevention Policy;

this will be coordinated through the Human Resources Department of NBS.

Apply now! Please email your resume and cover letter with salary expectations, to [email protected] and indicate Business Systems Analyst, PA 2024 in the subject line.

About NBS

NBS is the largest dance training organization in Canada. At NBS, excellence, access and inclusion fuel our belief in sharing the transformative power of dance to change lives for the better.

For 60+ years, NBS has been Canada’s leader for Olympic-calibre ballet training, with a track record for driving systemic, progressive change;

evolving dance education significantly over time. Our pursuit of dynamic inclusion constantly reveals the life-changing impact of the power of dance.

This is what drives our commitment to making dance a part of all Canadians’ lives. NBS continues its focus on excellence in ballet training, while leveraging its artistic core to expand NBS’ program offerings to engage more people than ever before.

To realize its mission, NBS strives to :

• the relevance of the art of ballet in the lives of all Canadians
• a vision of leadership that touches more communities, more partners and greater breadth and depth of talent than ever before
• the need to bring new faces to ballet as prospective professional students and as future enthusiasts for the art form embracing and nurturing a more diverse spectrum of children and youth to participate in dance and explore training at the highest level
• the broadest range of impactful, evidence-informed community dance programs of any ballet school in the world

NBS is committed to the goal of being an equity-informed school. We invest heavily in work and practices that foster positive change internally while driving a progressive evolution in the wider sector.

We recognize our responsibility as Canada’s largest arts training organization and one of its oldest, to address anti-Black racism, reconciliation with Indigenous peoples and systemic oppression in Canadian society.

Building an inclusive sense of belonging at NBS for every dancer and employee is the School’s primary imperative.

At NBS, we can offer you the chance to build a rewarding and fulfilling career. This is a place where you can realize and achieve your professional goals within a supportive and respectful environment.

Collaborating with talented artists and colleagues on deeply satisfying and rewarding work, every employee has the opportunity to make a profound impact on our organization and on society.

At NBS we are committed to making our organization stronger by engaging individuals with a wide range of experiences, backgrounds and abilities.

When you join us, you will be a part of an organization built on respect, creativity and a shared sense of purpose.

NBS is committed to building a remarkable and talented workforce that is reflective of the diversity in the City of Toronto.

We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who can provide different perspectives and contribute to the further diversification of ideas.

We are committed to inclusive and accessible employment practices. Should you require accommodation at any stage of the recruitment process, we ask you to please make your needs / requirements known.