Manager, Underwriting

Company : CLIC

Department : Underwriting

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : English is required, French is an asset.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Manager, New Business Underwriting oversees the underwriting operations for CUMIS & Co-operators Individual Life and Living Benefits, EDGE and Group Medical Underwriting new business and plays a key role in establishing and maintaining critical relationships across various distribution channels to a wide variety of clients.

The primary focus is on optimizing the underwriting delivery to distribution partners by consistently meeting service standards.

This role encompasses responsibilities for underwriting training / education along with associated audit & quality control measures.

How you will create impact :

• Recruits and selects staff members by conducting workforce and succession planning, developing role descriptions, and posting and interviewing potential candidates
• Facilitates employee development through onboarding of new employees, assessing and addressing training needs, enhancing development to build bench strength for the unit, and coaching on career management
• Participates in planning activities such as providing input into strategic plans, developing unit plans, identifying priorities and scope of activities for unit operations, designing / modifying work structures to meet business needs, and researching and planning high-level operational efficiencies
• Ensures appropriate policies, procedures, standards, and guidelines are in place for area of responsibility, and monitors compliance with corporate policies
• Establishes and maintains critical relationships within multiple distribution channels such as advisors, TPAs, MGAs, Plan Sponsors and Edge Benefits supporting a wide variety of clients & members
• Provides expertise and advice on underwriting (practices and processes) for CLIC Individual, CUMIS Individual, Edge benefits
• Monitors workflow, allocating resources and auditing completion and quality, identifying and implementing opportunities for process efficiencies ( continuous improvement) and filling in for staff on unit tasks, when necessary
• Resolves escalated issues and makes informed decisions, providing guidance to others to enable them to handle in future

How you will succeed :

You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

You foster innovation and continuous improvement with a focus on client experience.

You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.

You successfully convey messages and demonstrate openness to exploring alternative points of view.

You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team :

• You have the ability and proven results in coaching, mentoring and developing
• You have demonstrated the ability to develop, build and maintain strong working relationships
• You have leverage critical thinking skills to identify problems and proactively implement solutions
• You have the functional knowledge of Life, Living Benefit and Group products, underwriting principles and processes
• You have the effectiveness of appropriate risk assessment
• You have the effectiveness in assigning and managing resources to meet deliverables within defined timeframes

What you need to know :

• You will travel occasionally.
• Extended work hours, in some instances, might be required (including weekends and evenings).
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
12 days ago