Service Desk Analyst (Windows, MS Suite)
- Temporary
Service Desk Analyst (Windows, MS Suite)
Job# FT30731
Location Edmonton, AB
Job Type Contract
Salary Negotiable
Contact gvenkatasubramanian@finney-taylor.com
Status ACTIVE
Date Posted December 31, 2025
Submission Deadline January 09, 2026
Benefits : 6-month contract with the possibility of extension. Onsite in Edmonton.
Job Description
Our client is looking for a ServiceDesk Analyst to join the team.
Must Have Primary Skills
- Experience in operating systems (Windows, MS Suite, AD, Intune, ITSM Tool, SharePoint).
- Knowledge of hardware components and peripherals. Familiarity with software applications and productivity tools.
- Experience with desktop and server operating systems, and familiarity with the fundamental principles of ITIL.
- Experience in Mobile phone provisioning and in Microsoft Office 365 applications support.
- Experience in user provisioning / onboarding / off-boarding.
Nice To Have Secondary Skills
Proven Experience In
The Technology & Innovation Service Desk Analyst will support all business units within the client by providing Service Desk and support services for continuous IT operation so that end users can accomplish business tasks and will report to the Technology and Innovation Service Desk Manager. These duties include receiving, prioritizing, documenting, and actively supporting the resolution of the end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual provide in-person, hands‑on help at the desktop level. This position will be responsible for providing excellent customer service, tier 1 technical support, accurate requirements gathering, and assistance to users within the organization. Your primary role involves excellent customer service, understanding the customer's issues and communicating this in the ticket process, tier 1 troubleshooting to resolve technical issues, and owning the customer journey of the support from start to end. You will handle issues that users encounter with hardware, software, applications, and network systems; collect the requirements and advocate for the user to ensure the timely resolution.
Please send your resume to gvenkatasubramanian@finney-taylor.com.
Skills
Operating Systems
Soft Skills
Industry Experience Required
Consulting
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