Description
Specific responsibilities include :
- Complete pre-inspection checklist and quality sheets after inspection of vehicle for accurate appraisals
- Follows standard operating procedures to provide excellent customer service and to maintain and improve closing ratio
- Maintain communication with customers regarding the repair process and timing while documenting status
- Work is closely supervised
- Communicates information that requires little explanation or interpretation
Skills / Qualifications / Physical Requirements :
Must have a valid driver’s licenseAble to bend or stand at least 80% of the time; must be able to maneuver in and out of a shallow 3' deep pit used to position self safely under carsMust be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turningCapable of working any day of the week including Sundays and work in hot / cold weather conditionsMust be able to lift up to fifty (50) poundsBasic computer skills : ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale systemExceptional customer service skillsWhere applicable : ability to obtain a state-issued inspector’s license is preferredAttention to detailAbility to communicate clearly and effectively with customers and team membersComfortable working in fast-paced environment while managing multiple tasks to accomplish goalsMotivated self-starter who is willing to work independently and with teamsLI-DNI
DBHVOL