Enterprise Support Analyst

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world‑class entertainment, state‑of‑the‑art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title : Enterprise Support Analyst

Job Posting Number : 2026-0013

Posting Type : Internal & External

Posting Period : Friday, January 16, 2026 at 8 : 30 a.m. to Thursday, January 22, 2026 at 4 : 30 p.m.

Department : Information Technology

Union : C.U.P.E. Local 543

Position Status : Regular Full-Time

Job Code : 543407

Grade / Class : 0.19

Number of Positions : 1

Rate of Pay : $40.34 - $47.45 per hour

Hours of Work per Week : 37.5 hours

Shift Work Required : No

Duties and Responsibilities :

Reporting to the Manager, Corporate & Departmental Business Applications this position is responsible for :

• Performing in-depth analysis and support troubleshooting activity for issues related to system processes and interfaces;
• Responding to Help Desk inquiries relating to business applications to determine root causes and provide resolutions;
• Logging, analyzing testing, documenting and resolving business application issues and provide users with recommended solutions that are consistent with department business processes;
• Working in conjunction with third party support as well as internal technical resources, corporate departments and other municipalities to resolve issues, improve processes and achieve best practices;
• Facilitating the migration of data / configuration amongst multiple databases;
• Assisting in the development, deployment and maintenance of interfaces to aid departments in meeting specific business requirements and achieve best practices;
• Configuration and maintenance of role‑base security and reporting trees and ensuring confidentiality of Payroll, HR, Financial, Violent / Dangerous People and Animal data;
• Flow charting business / system processes, preparing, creating, and maintaining security profiles, setting up workflow for users;
• Researching, recommending, coordinating and testing new / existing business application functionality and business processes to Department User Groups;
• Managing and assisting with project activities including performing analysis, gathering requirements, and outlining business rules in a timely basis;
• Developing, analysing and maintaining design documents, policies and procedures for business applications;
• Administering, designing and delivering business application training to end users at all levels of the Corporation;
• Working with identified individuals (Super Users) to provide advanced training on specific system processes;
• Developing agendas, scheduling, and chairing business application User Group meetings;
• Attending business application Governance and Managers meetings to represent department user group initiatives and provide input and recommendations on scheduling projects, upgrades, and applying patches / bundles.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Will perform other related duties as required.

Qualifications :

Physical Demands :

Note :

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and / or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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