24-040 Senior HRSD System Admin
Job Description
We are currently requesting resumes for the following position : Senior HRSD System Admin
Resume Due Date : Thursday, March 14th, 2024 (5 : 00PM EST)
Number of Vacancies : 1
Duration : 12 months
Hours of work : 35
Location : 1600 Stellar Drive (100% remote)
Job Overview
Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including : HR Case ManagementHR Knowledge ManagementEmployee Service Center (Portal)Enterprise Onboarding and Transitions (Lifecycle Events)Employee Document ManagementPerformance Analytics for HRParticipates in requirements discussionsCoordinates with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instancesDesigns, configures, and customizes new HR applications and HR Service processesDevelops UI forms, fields, notifications, and workflowsCreates new HR service catalog requests and items with variablesIdentifies and defines business solutions for all HR users, aiding in translating HR business requirements into technical requirementsProvides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setupBuilds reports, gauges, and home pagesSearches, populates, and customizes the HR knowledge baseMaintains service level agreements (SLA) and monitors SLA workflowsParticipates in all phases of testing and go-live activitiesMaintains the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator
Qualifications
- 5+ years’ experience implementing, configuring and customizing ServiceNow
- 5+ years’ experience with HR Service Management and related tools
- Integration exposure with HRSM / HRIS system (Workday, SAP SuccessFactors)
- Knowledge of related HR systems and their functions
- Experience in implementing ServiceNow processes and functions
Training
- Foundations eLearning
- ServiceNow Fundamentals
- HR Service Delivery Fundamentals
- Service Portal Fundamentals (if implementing)
- Performance Analytics Fundamentals (if implementing)
- HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house)
- Service Portal Advanced (optional, and post-implementation - if doing bulk of ongoing configuration in-house)
- Certified System Administrator
- Certified System Implementor HR (optional)