Retention Agent

Retention Agent

Department : Sales

Location : Calgary, Canada

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

What that means day-to-day

• Handle inbound calls and emails related to renewals and negotiations using effective negotiation techniques to manage a win‑win situation.
• Identify upsell and cross‑sell opportunities to increase customer revenue and engagement.
• Manage escalations for internal and external partners as needed.
• Implement strategies and recommendations to retain customers and manage a win‑win situation with the client.
• Use consultative selling techniques to uncover customer needs and determine the best solution offering to increase customer revenue and engagement.

What you’ll need to be successful

What you’ll get in return

Future Planning

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on whether we can offer the necessary support to upskill or provide developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply

Seniority level

Employment type

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Industries

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