Bilingual Directory Assistance Representative

Overview :

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the Nordia Quebec City team.

As a bilingual directory assistance agent , you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider.

This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

What we offer :

• A competitive salary of $19.25 / hour (includes bonuses of $3.50 / hour of work);
• A night premium of $1.50 / hour and a weekend premium of $0.25 / hour;
• An exceptional work environment : bright, spacious, relaxation areas, games room and more;
• Fully paid training - we take the time to support you to ensure your success;
• Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.

Responsibilities : Your typical day :

Your typical day :

• Answer calls and provide the following services :
• Directory assistance (411);
• International call transfer (0);
• Emergency call forwarding (911).
• Perform various tasks simultaneously such as :
• Listen actively to the request and question, as needed, to clarify what is being sought;
• Do a search in the computerized application and take note of the information in the required fields.
• Demonstrate rigour in the respect of the various objectives and procedures established;
• At all times, offer courteous and professional service and support in line with the expected quality standards;
• When necessary, identify and communicate irregular situations.

Qualifications :

What you need to succeed :

• Eligibility criteria :
• Be available to work full-time Monday to Sunday, 6 : 00 a.m. to 10 p.m. EST please note that, as a 24 / 7 business line, you may be required to work night shifts ( 10 p.
• m. to 6 : 00 a.m. ) depending on business needs;
• Reside near our Quebec City center to be able to commute every work day ;
• Fluently bilingual (English and French) : you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 75% of your calls in English.
• Typing speed of 30 words / minute;
• Ability to multi-task in a computerized environment;
• Excellent communication skills - You can express yourself clearly and concisely;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
• High school diploma or equivalent;

Training start date : July 29

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow.

That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2023, for the tenth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family.

In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.

Want to know more about our career opportunities and what makes Nordia the best place to work? Click here to learn more!