Customer Service Representative

Description

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Clean criminal record
• Basic mathematical skills
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Excellent verbal and written communication skills
• Enjoy working in a challenging, fast paced environment

• Ability to work in a team sales environment
• Assists customers in person, by email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading/unloading merchandise, deliveries
• Other duties as assigned

• Competitive Wages
• Medical and Dental
• RRSP Matching
• Paid Sick Time