Customer Service Representative

Customer Service Representative

The Customer Service Representative position is a critical role at Horizon. In this position, you are our primary point of contact for our customers while visiting the retail store. You will be assisting them in selecting the products that best suit their needs and providing guidance when help is needed. The role is primarily a customer-facing position and requires the use of strong communication skills.

Location

Saskatoon, Saskatchewan

ID

j-24454

Job Type

Direct Hire

Remote Type

On-Site

Responsibilities

• Acting as a Concierge, providing high-quality customer sales and support.
• Helping clients with new purchases finding the perfect system for their needs.
• Assist clients in reviewing products needing service offering complete solutions.
• Basic troubleshooting of electronic devices.
• Providing customers in need with help and training.
• Assisting customer inquiries in person, on the phone, and through email.
• Accurately entering data into Horizon’s customer and service management system.
• Work rotating shifts including Saturdays and some holidays.
• General administrative duties as required.
• General cleaning and upkeep of the Horizon Retail store.
• Additional tasks as assigned.

Requirements

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting

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