Medical Office Assistant (MOA)

Job Description

Job Description

About the Role

Join a thriving, well-established multidisciplinary clinic providing exceptional patient care in the heart of Burnaby. Were looking for a hard-working, detail-oriented MOA who thrives in a fast-paced, team-based environment. If you enjoy supporting clinicians and creating a smooth, welcoming experience for patients, this role is for you.

What Youll Do

• Greet patients, manage check-ins / outs, and deliver an outstanding front-desk experience.
• Schedule, confirm, and adjust appointments using JaneApp (experience preferred).
• Handle multi-line phones and inboxes; respond to patient inquiries with professionalism.
• Process payments, issue receipts, manage direct billing / ICBC / extended benefits where applicable.
• Maintain accurate patient records, intake forms, referrals, and documentation.
• Coordinate with a multidisciplinary team (e.g., physio, chiro, RMT,).
• Support day-to-day clinic operations (room turnovers, inventory, tidy reception, opening / closing).
• Protect patient confidentiality and adhere to clinic policies and privacy regulations.

What You Bring

Nice-to-Haves

Hours & Compensation

Why Join Us