Job Description
Job Description
About the Role
Join a thriving, well-established multidisciplinary clinic providing exceptional patient care in the heart of Burnaby. Were looking for a hard-working, detail-oriented MOA who thrives in a fast-paced, team-based environment. If you enjoy supporting clinicians and creating a smooth, welcoming experience for patients, this role is for you.
What Youll Do
- Greet patients, manage check-ins / outs, and deliver an outstanding front-desk experience.
- Schedule, confirm, and adjust appointments using JaneApp (experience preferred).
- Handle multi-line phones and inboxes; respond to patient inquiries with professionalism.
- Process payments, issue receipts, manage direct billing / ICBC / extended benefits where applicable.
- Maintain accurate patient records, intake forms, referrals, and documentation.
- Coordinate with a multidisciplinary team (e.g., physio, chiro, RMT,).
- Support day-to-day clinic operations (room turnovers, inventory, tidy reception, opening / closing).
- Protect patient confidentiality and adhere to clinic policies and privacy regulations.
What You Bring
Previous MOA / medical reception experience (multidisciplinary clinic experience is an asset).JaneApp proficiency (or demonstrated ability to learn quickly).Strong communication, organization, and follow-through; you stay calm under pressure.Tech-savvy with accurate data entry and comfort with POS / benefits billing.A team-first mindset and a reputation for reliability and initiative.Availability for the posted hours, including rotating Saturdays.Nice-to-Haves
Experience with ICBC / MSP / extended health direct billing.Basic understanding of medical terminology and clinic workflows.Second language (common local languages are an asset).Hours & Compensation
Clinic hours : Mon-Fri 10 : 00-7 : 00; Sat 10 : 00-4 : 00.Compensation : $20-25 / hr (commensurate with experience)Why Join Us
Stable, well-established clinic with steady patient volume.Transit-friendly location (1 block from SkyTrain).Supportive, collaborative team and clear procedures that set you up for success.Opportunities to grow your skills with a respected local practice.