Host(ess)

Job Description

The Executive Table Group (ETG) is a renowned food and beverage group in Vancouver, BC, known for its exceptional dining experiences, premium hospitality services, and exquisite culinary offerings. Our mission is to deliver unparalleled food and beverage experiences that leave our guests amazed, and our team members proud to be part of a fun, innovative, and rewarding workplace.

We are looking for full time and part time Guest Service Team members. Our GS team members will be responsible for creating a positive guest experience that first begins with a welcoming and genuine greeting to our guests. You are a critical member of the team and will be responsible for providing exceptional guest service to ensure a positive first and last impression. Our team will always go out of their way to take care of our guest’s special requests. Working with a team first mentality and going above and beyond is something they do proudly.

Duties :

• Greet customers as soon as they walk through the door
• Provide guests with accurate wait time estimates during busy periods
• Maintain a neat, organized front-of-house environment
• Seat guests and let them know about any features
• Rotate seating between different sections to ensure even workloads for server and bar

service team

Answer phones politely and schedule reservations

Perform other duties as assigned

Guest Service Requirements :

Experience providing excellent customer service in a fast-paced environment

Previous restaurant or hotel experience an asset

Great welcoming smile

Able to perform high-quality work while unsupervised

Highly flexible, with solid interpersonal skills that allow one to work effectively in a

diverse working environment

Computer literate, including effective working skills of MS Word, e-mail, prior knowledge

of POS systems, Opentable, Touch Bistro and Sevenrooms extremely helpful

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all

times

Strong communication skills

Strong work ethic and positive team attitude

Strong organizational skills

Great with time management and multitasking

Previous experience in customer service

Must be comfortable with prolonged periods of standing and walking

Must be able to lift, balance and carry a tray of up to 10 pounds

Comfortable being exposed to a full sun patio

Requirements :

Work Permit