Job Skills / Requirements
Job Description
- Provide exceptional customer service and assistance and sustain effective relationships with clients and patrons
- Conduct proactive patrols to ensure safety and address policy breaches, and note any concerns
- Attend and investigate security alarms and emergencies in a timely and professional manner
- De-escalate crisis situations, provide support, and liaise with emergency personnel, including police, fire and paramedic resources
- Exercise crowd control and evict trespassers
- Write clear and detailed reports including incident, emergency, liability, and day to day reports
- Provide first aid and medical response when required to any person(s)
- Utilize two-way radios and computer applications to communicate site activities
- Handle Lost & Found items and inquires
Job Requirements :
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Strong observational skills
- Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
- Ability to walk 18 / 20km and stairs
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