Talent.com
CB Canada
Sales & Service Representative (SSR)CB Canada • Fort McMurray, Alberta, Canada
Sales & Service Representative (SSR)

Sales & Service Representative (SSR)

CB Canada • Fort McMurray, Alberta, Canada
30+ days ago
Salary
CA$60,000.00–CA$66,000.00 yearly
Job type
  • Full-time
Job description

Position Function:

Under the general direction of the Branch Manager, this position supports the growth of the branch business by driving profitable sales growth and customer service through understanding.


Principal Duties & Responsibilities:

  • Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
  • Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the AGI Value Proposition to customers.
  • Contribute proactively to improvements in branch profitability and product Gross Margin.
  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery
  • Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
  • Promote Company products and services to customers and provide substitutions where required
  • Adhere to the 5S program and take an active role in the branch's cleanliness and maintenance
  • Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
  • Other branch support related duties including but not limited to supporting the warehouse functions as required
  • May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.
  • Provides a differentiated customer experience in order to solve problems and ensure customer retention and satisfaction.
  • Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.
  • Utilizes sound judgment and best practices to resolve complex customer concerns.
  • Service the customer's specific needs. May include but not limited to Vendor Managed Inventory, Nexiant unit replenishment etc.
  • May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.
  • Call on customer personnel/locations as agreed and identified by the customer and Manager
  • Observe all aspects of the customer's operations looking for opportunities that will assist the customer and AGI in meeting the agreed goals of the relationship
  • Other duties and responsibilities as required for the position



Preferred Education & Experience:

  • A minimum of 1 to 2 years previous customer service experience is required
  • Demonstrates a strong work ethic and personal commitment to get the job done
  • Demonstrated focus on "wowing" the customer with exceptional service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
  • Possession of a valid driver's license and a reliable vehicle (if driving required)
  • Completion of High School Diploma at a minimum and Post Secondary education or equivalent work experience


Work Environment:

  • Position reports to a Branch Manager
  • Able to work in a fast paced changing environment.
  • Significant daily interaction with team members, managers, customers, and local sellers.
  • Work is performed in an showroom or warehouse environment with a moderate noise level and frequent distractions. Mutiple Customer site locations
  • Majority of time is spent standing and walking.
  • Physical requirements may include reaching, grasping, climbing, standing and bending. Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.
  • Regular use of computer, keyboard and mouse.


Working Relationships:

  • This team member will partner with customers, vendors and contractors.
  • Fosters open communication between all internal business partners including Sales, , Contact Centers, Distribution Centre, EH&S and On-Site Services teams.
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries.
  • Contribute to and build strong community relationships.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

Create a job alert for this search

Sales & Service Representative (SSR) • Fort McMurray, Alberta, Canada

Similar jobs

Sales and Service Rep, Lead

Grainger CanadaFort McMurray, AB, CA
Full-time

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.We’re dedicated to providing value fo... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Fort McMurray, AB, Canada
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week) Description: Our company is seeking i... Show more

 • Promoted

Outside Sales Representative

David Aplin RecruitingFort McMurray, AB, CA
Full-time

Our client, a leading Canadian provider of instrumentation and industrial test equipment solutions, is looking for a motivated.Travel (approximately 50%) is required.If you’re ready to join a compa... Show more

 • Promoted

Sales Associate-Print&Services

Staples CanadaFort McMurray, AB, CA
Full-time

Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of the ... Show more

 • Promoted

Sales Representative for Industrial Solutions

David Aplin RecruitingFort McMurray, AB, CA
Full-time

Excel as an Outside Sales Representative delivering innovative industrial test equipment solutions in Western Canada.Your role encompasses new business development, account management, and consulta... Show more

 • Promoted

Industrial Sales and Service Consultant

W. W. GraingerFort McMurray, AB, CA
Full-time

Serve customers as an Industrial Sales and Service Consultant managing a 7 days on, 7 days off schedule.Combine your expertise in products with great customer service to enhance business operations... Show more

 • Promoted

Technical Sales Representative

Applied Industrial Technologies - CanadaFort McMurray, AB, CA
Full-time

Applied Industrial Technologies – Canada is a leading value‑added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutio... Show more

 • Promoted

Inside Sales Representative

REXELFort McMurray, AB, CA
Permanent

Experience Level (for career site): Experienced Professional.Join Rexel: A Global Leader in Electrical Distribution.Rexel is a world leader in the electrical distribution market, operating in 18 Co... Show more

 • Promoted

B2b Sales Representative

Badger DaylightingFort McMurray, AB, Canada
Full-time

Are you motivated, persistent, and ready to grow your sales career? As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped po... Show more

 • Promoted

Sales & Service Representative 7 on/ 7 off

W. W. GraingerFort McMurray, AB, CA
Full-time

Sales & Service Representative 7 on/ 7 off.As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more t... Show more

 • Promoted

Branch Manager — Financial Services & Sales Leader

Moneymart Inc.Fort McMurray, AB, CA
Full-time

A financial services company located in Fort McMurray seeks a management professional to drive store profitability and deliver quality customer sales experiences.Candidates must possess a minimum o... Show more

 • Promoted

Technical Sales Representative

CGIS (CG Industrial Specialties)Fort McMurray, AB, CA
Full-time

At CGIS we’re proud to be a Canadian leader in high-performance valves and automation, and even prouder of our people.Technical Sales Representative.Reporting to the VP of Sales, you’ll be responsi... Show more

 • Promoted

Sales & Service Representative 7 on/ 7 off

Grainger CanadaFort McMurray, AB, CA
Full-time

This hourly position starts at $31.DC roles only) and a potential incentive target of $1,800 contingent upon achieving both individual and company performance objectives.The stated range is an esti... Show more

 • Promoted

Assistant Store Manager - Profit, People & Service

Walmart CanadaFort McMurray, AB, CA

A leading retail company is seeking an Assistant Manager in Fort McMurray to support store operations and drive profitable sales.Responsibilities include managing store conditions, ensuring complia... Show more

 • Promoted

Sales and Customer Experience Associate

Grainger CanadaFort McMurray, AB, CA
Full-time

Join a dedicated team as a Sales and Customer Experience Associate.This role is focused on providing solutions, building loyalty, and managing customer interactions onsite.As a key member of the sa... Show more

 • Promoted

Outside Sales Representative

Badger Infrastructure SolutionsFort McMurray, AB, CA
Full-time

Are you motivated, persistent, and ready to grow your sales career? As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped po... Show more

 • Promoted

Field Sales Representative

Kognitive Sales SolutionsFort McMurray, AB, CA
Full-time

Kognitive Sales Solutions is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store.As a Field Sales Representative, you will educate ... Show more

 • Promoted

B2B Outside Sales Representative with Badger

Badger Infrastructure SolutionsFort McMurray, AB, CA
Full-time

Accelerate your sales career with Badger as a B2B Outside Sales Representative.This remote role emphasizes client engagement, territory management, and significant commission earnings.You will work... Show more

 • Promoted

Représentant au Service Client Bell

Bell CanadaFort McMurray, AB, CA
Full-time

Rejoignez Bell en tant que Représentant au service client au Peter Pond Mall.Ce rôle enrichissant implique l'interaction quotidienne avec les clients pour les aider à naviguer dans leurs options de... Show more

 • Promoted

Sales and Service Representative Lead

Grainger CanadaFort McMurray, AB, CA
Full-time

Elevate your career with Grainger as a Sales and Service Representative Lead, dedicated to achieving operational excellence and customer satisfaction.This role is typically onsite, with a focus on ... Show more