Material Centre Representative

Job Title

Material Centre Representative – Part-Time

Reporting To

Customer Operations Manager

Department

Home Services Operations

Location

Markham

Rate of Pay

Range 3 as per the collective agreement

File Number

3161

Hours of Work

24 hours per week, Sunday to Monday 7 : 00a.m – 3 : 00p.m. OR 8 : 00a.m. – 4 : 00p.m. OR 10 : 00p.m. – 6 : 00p.m.

Responsibilities

• Manage calls and enquiries requesting a specific part order
• Communicate with vendors if part delivery will not meet designated time within the defined timeline
• Provide technical advice with respect to parts, product repair and possible alternative parts
• Check current inventory for requested part and release if found
• Arrange courier service to address requested
• Assist with the resolution of escalated calls as required
• Update system of record order notes with required information at each touch point in a timely manner
• Create purchase order and provide Vendor with same for replacement part(s)
• Resolve vendor disputes with respect to pricing and shipping discrepancies
• Follow up to ensure that the delivery arrangements negotiated with the supplier are met.
• Maintain a vendor contact and performance file
• Originate and complete Stockkeeping Unit Forms (SKU's) for new parts and update old SKU's with new information
• Responsible for inbound and outbound interaction with customers
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Support any internal or external request for part and price availability
• Must validate pricing of C parts with vendors
• Management of reports and discrepancies within the specified timeline
• Proactive management of queue cases within specified timelines
• Required to handle escalations by managing customer’s requests including parts
• Ability to provide reporting and data analysis as requested by management
• Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
• Undertake special projects and assignments as assigned
• Achieve defined productivity and performance measures on a consistent basis
• All other duties as assigned by management

Qualifications

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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