Appeals Associate (Contract)Location : MontrealContract Duration : February 2025 - February 2026Industry : Customer SupportLooking for a challenging opportunity to make an impact? We're hiring an Appeals Associate to join our team. This role focuses on supporting users by providing pathways to resolve punitive enforcement actions and ensuring adherence to policies. If you thrive in fast-paced, ambiguous situations and excel at problem-solving, this role is for you!Responsibilities : Manage sensitive cases and ensure user privacy.Conduct investigations and determine the best course of action.Collaborate with teams to resolve escalated cases and improve processes.Provide clear communication to users and stakeholders.Meet performance goals while juggling multiple tasks.Must-Have Qualifications : 1+ years of experience in customer experience, mediation, or related fields.Strong analytical skills and attention to detail.Proficiency in written and verbal communication.Excellent time management and conflict resolution abilities.Availability to work flexible shifts, including weekends.Nice-to-Have Qualifications : Experience in crisis management or e-commerce customer service.Fluency in a second language (German preferred).Familiarity with policy enforcement or online investigations.Apply now to join a dynamic and collaborative team dedicated to making a difference.