Part Time - Remote Customer Service Administrator

About Us : We are an established and thriving immigration firm that specializes in assisting high net worth individuals such as business managers, entrepreneurs and investors to relocate their business and family to Canada, United States and United Kingdom.Key Responsibilities : 1. Engaging with clients using business and corporate video software such as Zoom and Microsoft Teams to discuss face to face with clients and promote the company's products to prospective clients.2. Communicating with clients through phones, email and other channels to discuss the company's products towards gaining more clients and market the company's products.3. Representing the company and providing positive image making for the company at the local level, international level and wherever required as might be delegated from time to time.4. Track and report on key performance indicators (KPIs) related to customer service activities, prepare regular reports on customer satisfaction, service levels, and any other relevant metrics for senior management, use data-driven insights to inform strategic planning and decision-making processes.5. Handle escalated customer issues with diplomacy and tact, ensuring proper documentation and follow-through, develop and implement strategies for risk management in customer service interaction.