Assistant Service Manager

Job Description

Job Description

Assistant Service Manager

London ON

$65,000-$75,000

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

THE ROLE

In this role, you will support service technicians by creating workflow schedules, preparing work orders, sourcing parts, and managing inventory. You’ll handle customer communications, generate quotes for inspections and repairs, and maintain service item data in NAV. Additional responsibilities include processing timesheets, assisting with year-end tasks, and managing spare parts orders and records to ensure smooth operations.

The Assistant Service Manager supports the overall efficiency, organization, and delivery of the Service Department. You will report to the Hamilton branch Crane Service Manager and the VP of Service Operations, or to such other person(s) as the company may designate from time to time, as the reporting structure may be subject to change. This role ensures that technicians, customers, and internal departments receive timely and accurate support, contributing to a high-quality service experience.

ADVANTAGES

• Starting annual salary range $65,000 - 75,000 / yr based on experience
• Permanent position in Hamilton, ON
• Straight day shift :  7 : 30 – 4 : 00 pm Monday to Friday
• Opportunity for advancement and career growth
• Fantastic team of people that you get to work with
• Great benefits package : medical, vision, and dental
• Very clean and organized manufacturing plant
• Company events, great culture, and working conditions

RESPONSIBILITIES :

Service Coordination and Scheduling

Customer Communication & Support

Parts & Inventory Management

Financial & Administrative Support

Operational Support & Collaboration

Health & Safety

REQUIREMENTS :

#INDSTRIVEON