Tenant Services Coordinator

Introduction

The Department of Housing, Addictions and Homelessness is looking to fill the position of Tenant Services Coordinator in Flin Flon, Churchill, and Swan River.

Manitoba Housing provides a wide range of subsidized housing across the province. We partner with other governments, community organizations, and private groups to create and maintain safe and affordable housing where people can thrive.

Manitoba Housing offers options for those most in need, addressing housing insecurity and directly managing 11, units in communities throughout Manitoba.

Our tenants come from diverse backgrounds, varying in age, education, language, mental and physical abilities, religion, ethnicity, gender, and race.

We believe all Manitobans should have access to dignified housing and the necessary supports to enjoy a good quality of life and a sense of belonging in their communities.

The Manitoba government has a comprehensive compensation and benefits package which includes extended health care, health spending account, dental care, vision care, long-term disability insurance, group life insurance, maternity / paternity leave, family-related leave and a defined pension plan (some pension plans allow for portability between the Civil Service Superannuation Board and employers).

Training and career development opportunities are also available for employees.

To be considered for this competition you must submit a completed application form and your resume. Complete the application form at the link below or contact Human Resource Services to request a copy of the application form.

The selection board will rely on the information provided in this application form to determine whether a candidate will be invited for further assessment.

Conditions of Employment :

• Must be legally entitled to work in Canada
• Must be able to provide and maintain a satisfactory Criminal Record Check with a Vulnerable Sector Search
• Must be able to provide and maintain a satisfactory Child Abuse Registry Check and Adult Abuse Registry Check
• Must possess and maintain a valid Manitoba full stage Class 5 driver’s licence, have access to a vehicle and the ability to travel for government business purposes
• Must be physically able to walk short distances and climb stairs

Qualifications : Essential :

Post-secondary education in the social sciences field such as Bachelor of Social Work, Psychology, Sociology, Human Ecology, etc.

An equivalent combination of related education and experience may be considered.

• Experience in a social services environment demonstrated by conducting needs assessments, case management, and providing supportive counseling.
• Experience in conflict resolution to effectively problem solve and respond appropriately in emergency situations.
• Experience utilizing and coordinating community and government-based resources and programs to provide support for a variety of client needs.
• Effective verbal communication skills with the ability to communicate information to clients, team and all levels of the organization.
• Strong written communication skills with the ability to write various documents and reports effectively for a variety of audiences.
• Strong interpersonal skills with the ability to establish and maintain positive and effective working relationships.
• Strong organizational and time management skills with the ability to prioritize workloads and manage conflicting deadlines.
• Ability to be flexible and adaptable in order to work effectively in a variety of settings and situations.
• Proficiency working with Microsoft Office Suite (Excel, Word, and Outlook) or similar software applications.

Desired :

• Knowledge of the Residential Tenancy Act
• Knowledge of community and program development and working with community groups

Duties : Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of properties.

The incumbent is responsible for community development activities, tenant case management and resources and helps applicants and tenants fulfill their responsibilities as tenants while ensuring that Manitoba Housing’s policies, procedures, and guidelines are being followed.

The TSC develops tenant programs and support networks and takes a proactive approach in improving the effectiveness of physical, emotional and mental support services to tenants and vulnerable applicants, consistent with the Branch plan.