Remote Care Technician - CRM (Mississauga)

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to :

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

As a global leader in Cardiac Rhythm Technologies, Abbott’s CRM Business focuses on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

WHAT YOU’LL DO

• Promote customer satisfaction Build strong customer relationships;
• Efficiently answer inbound calls from customers and salesforce regarding technical issues and / or complaints, as well as adverse events by identifying and collecting information from callers;
• Identify customer needs and most effective method of meeting those needs;
• Respond promptly to customer inquiries and requests;
• Promote good relationships with external and internal customers;
• Display active awareness and concern for the customer;
• After-hours, on call support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel;
• Process customer orders and returns in accordance with established procedures;
• Trace shipments and advise of order status;
• Support the sales teams;
• Participate in improving quality and productivity;
• Adhere to procedure and quality standards;
• Backs up other customer service representatives;
• Work efficiently with others to meet objectives of the group and company;
• Participate in special projects and other duties related to customer service and sales administration as requested.

REQUIRED QUALIFICATIONS

• Bilingual (English / French);
• College’s diploma, normal length of two years or equivalent;
• 1-3 years of relevant experience;
• Proven high level of interpersonal and communication skills;
• Knowledge of MS Office specifically Word, Excel and PowerPoint;
• Knowledge of the SAP environment;
• Mathematical, record keeping, organizational and problem solving skills;
• Strong general knowledge of order processing techniques and material distribution processes;
• General knowledge of shipping / receiving processing techniques;
• Ability to handle multiple tasks and consistently meet deadlines;
• Commitment to provide qua

ity service to the customer and active awareness of customer needs.