Talent.com
Director, Event Technology I - Markham
Director, Event Technology I - MarkhamEncore Canada • Markham, York Region, CA
Director, Event Technology I - Markham

Director, Event Technology I - Markham

Encore Canada • Markham, York Region, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

Director, Event Technology I - Markham is responsible for achieving revenue and profitability goals at assigned location(s). The role ensures World-Class service, cultivates relationships with venue personnel, and promotes high performance, accountability and continuous improvement within the team. Reports to the Area Director, Venues or RVP, Venues.

Key Responsibilities

Financial Management and Reporting

  • Drive results by managing an efficient and profitable operation with a focus on revenue maximization and profitability using cost control measures in accordance with company operating procedures.
  • Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
  • Understand and utilize operational and financial reports; complete standard and ad hoc reports accurately and on time.
  • Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients.
  • Complete the sales forecast at the home location, ensuring accuracy and timely submission.
  • Participate in business review presentations as needed, in collaboration with regional management.
  • Review and manage location P&L and develop action plans to address deficiencies and grow the business.
  • Ensure venue partners process all payments to ENCORE in a timely basis.

Operations Management

  • Perform daily floor operations including scheduling, equipment setup, operation and strike; assist on the floor as needed.
  • Ensure equipment and services are delivered on time, in good working condition, and per client and venue specifications and brand standards.
  • Anticipate equipment challenges and changes in a timely and professional manner.
  • Use inventory control procedures to maintain proper inventory levels while ensuring safety, security and quality assurance of equipment.
  • Share labor and equipment efficiently within the local market.
  • Attend operational venue meetings such as daily stand-up meetings with venue operations staff.
  • Sales Management

  • Work with Regional Sales Director to create effective sales strategies to maximize revenue per event, including upsell and cross-sell opportunities.
  • Prepare and deliver compelling presentations that convey value and address customer challenges.
  • Prepare and present quotes and proposals timely, including those submitted through encoreglobal.com, venue booking system, or other sources.
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience.
  • Collaborate with vendors and other departments to capture and service events.
  • Understand event cost structure and incorporate into solution designs according to profitability guidelines.
  • Attend customer meetings, understand goals, and respond to questions and challenges.
  • Maintain up-to-date customer information in the CRM system at all times.
  • Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events.
  • Create and present information and reports to senior management related to performance, pipeline, forecasting, etc.
  • Customer Service

  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and ENCORE supporting functions.
  • Provide oversight to personnel to assist with event execution.
  • Exceed expectations of internal and external customers.
  • Meet with guests on site to confirm needs are met and equipment is accurate and functional.
  • Monitor small to medium size events and check in on customers throughout the day.
  • Enforce guidelines in the Employee Guide and / or venue standards to portray a polished and professional image.
  • Technical Ability

  • Understand and oversee the technical aspects of the job; apply troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues.
  • Utilize applicable company computer systems.
  • Act as on-site technical expert as needed for events.
  • Assist on the floor with operations as needed.
  • People Development

  • Promote a culture of high performance, accountability and continuous improvement that values learning and quality.
  • Manage performance, address employee concerns, maintain staffing levels, and facilitate team development.
  • Handle human resources activities including selection, performance management and learning.
  • Provide coaching to develop the skills of team members.
  • Train employees on ENCORE standards for service and equipment, and ensure proper training on company systems.
  • Recommend team members for training opportunities as needed.
  • Job Qualifications

  • High School Diploma required; Bachelor’s degree preferred.
  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience preferred
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Proficiency with computer hardware and with software including Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
  • A valid driver’s license required for team members who may operate Company vehicles
  • Compensation and Work Environment

  • Salary Pay Range : $60,000 - $78,000
  • The compensation offered is determined based on location, qualifications, experience, and other factors. Some positions may be eligible for overtime, bonuses or incentives.
  • Work is performed in a hotel / convention center environment with exposure to varying temperatures and dust; irregular hours and on-call status including days, evenings, weekends, and holidays.
  • Note : This description reflects the responsibilities and requirements of the role and does not create a contract of employment. EEO statements and other legally required notices are kept as appropriate.

    #J-18808-Ljbffr

    Create a job alert for this search

    Director Technology • Markham, York Region, CA

    Similar jobs
    B2B Sales Experience Director (Events)

    B2B Sales Experience Director (Events)

    Goodlifekids • Toronto C6A, ON, Canada
    Full-time
    A leading fitness organization in Toronto is seeking a Manager of B2B Sales.This role involves developing the B2B Sales Experience Team, managing sales targets, and building relationships with high...Show more
    Last updated: 7 days ago • Promoted
    Sr. Director, Strategic Product Initiatives, Marketing & Brands Enablement

    Sr. Director, Strategic Product Initiatives, Marketing & Brands Enablement

    Loblaw Companies Limited • Toronto, Canada
    Permanent
    Overview Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our unique position...Show more
    Last updated: 12 days ago • Promoted
    Event Sales Manager - toronto

    Event Sales Manager - toronto

    Superior Events Group Inc • toronto, on, ca
    Full-time
    If you’re the type of person who gets excited about events, festivals, live experiences, and the energy of a busy production environment, keep reading. Toronto’s largest event rental and production ...Show more
    Last updated: 16 hours ago • Promoted • New!
    Remote Director, MarTech & AI Enablement

    Remote Director, MarTech & AI Enablement

    Fidelity International • Toronto, Canada
    Remote
    Full-time
    A leading financial services company in Canada is looking for a Marketing Technology Leader to develop and execute a multi-year roadmap for marketing technology and AI integration.This role require...Show more
    Last updated: 23 days ago • Promoted
    Director, Elevating Community Events & Experiences

    Director, Elevating Community Events & Experiences

    Upper Canada College • Toronto
    Full-time
    A prestigious educational institution in Toronto seeks a Director of Events and Experiences to create and enhance community programs. This role involves developing event strategies, managing teams, ...Show more
    Last updated: 18 days ago • Promoted
    Senior Director Product Management - PI&E

    Senior Director Product Management - PI&E

    Electronic Arts (EA) • Toronto C6A, ON, Canada
    Remote
    Full-time
    Senior Director Product Management - PI&E.Join to apply for the Senior Director Product Management - PI&E role at Electronic Arts (EA). Electronic Arts creates next‑level entertainment experiences t...Show more
    Last updated: 13 days ago • Promoted
    Director of Business Development

    Director of Business Development

    Sales Talent Agency • Toronto C6A, ON, Canada
    Remote
    Full-time
    Director of Business Development – Senior Living.We are partnered with a national leader in outsourced hospitality / support services for senior living and healthcare. They elevate resident and patien...Show more
    Last updated: 30+ days ago • Promoted
    Director, Technical Product Marketing

    Director, Technical Product Marketing

    Octopus Deploy • Toronto, Canada
    Full-time
    Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way.Over 4,000 organizations globally – including Ubisoft, Xero, Stack Overflow, NAS...Show more
    Last updated: 30+ days ago • Promoted
    Mega Events Delivery Lead Director

    Mega Events Delivery Lead Director

    Arcadis • Toronto
    Full-time
    Mega Events Delivery Lead Director.Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 ...Show more
    Last updated: 2 days ago • Promoted
    Director, Engineering & Enablement

    Director, Engineering & Enablement

    University Pension Plan Ontario • Toronto, Canada
    Full-time
    UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 41,000 members across five universities and fourteen sector organizations. Our purpose is to bring grea...Show more
    Last updated: 30+ days ago • Promoted
    Director, Engineering & Enablement

    Director, Engineering & Enablement

    myUPP • Toronto, Canada
    Full-time
    Posted Friday, November 7, 2025 at 5 : 00 AM.OUR COMPANY BACKGROUND & CULTURE UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 41,000 members across five...Show more
    Last updated: 19 days ago • Promoted
    Director, Global Event Production

    Director, Global Event Production

    Manulife Insurance Malaysia • Toronto
    Full-time
    Nous utilisons des • •pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site.Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désac...Show more
    Last updated: 10 days ago • Promoted
    Director, Digital DTC Product Management, Prospr

    Director, Digital DTC Product Management, Prospr

    Sun Life • Toronto C6A, ON, Canada
    Remote
    Full-time
    Director, Digital DTC Product Management, Prospr.Two days ago—be among the first 25 applicants.You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empower...Show more
    Last updated: 30+ days ago • Promoted
    Director of Product, Platform

    Director of Product, Platform

    MaintainX • Toronto, Montreal, Ontario, Montreal (administrative region), Canada
    Full-time
    MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments.We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations ...Show more
    Last updated: 30+ days ago • Promoted
    Director of Marketplace Growth & Operations Strategy

    Director of Marketplace Growth & Operations Strategy

    Jerry • Toronto C6A, ON, Canada
    Full-time
    A leading technology firm in Toronto is seeking a Director, Business Operations & Strategy to help scale their core business from 5M to 50M customers. This high-visibility role involves overseeing s...Show more
    Last updated: 4 days ago • Promoted
    Director, eCommerce Operations (contract)

    Director, eCommerce Operations (contract)

    LCBO • Toronto C6A, ON, Canada
    Remote
    Full-time
    Queens Quay East, 9th Floor, Toronto.We are seeking a strategic and execution-focused Director of eCommerce Operations to lead and scale our digital commerce operations across both B2C and B2B chan...Show more
    Last updated: 30+ days ago • Promoted
    Product Director – Canadian Operations

    Product Director – Canadian Operations

    freelance.ca • Toronto, Canada
    Full-time
    Reporting directly to the Chief Operations Transformation Officer, the Product Director – Canadian Operations plays a major role in defining and executing the strategic vision, roadmap, and continu...Show more
    Last updated: 30+ days ago • Promoted
    Director, Product Discovery (Scribd.com)

    Director, Product Discovery (Scribd.com)

    Scribd, Inc. • Toronto C6A, ON, Canada
    Full-time
    Director, Product Discovery (Scribd.Director, Product Discovery (Scribd.At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and ...Show more
    Last updated: 28 days ago • Promoted