Scheduling Coordinator – Patient Appointment Coordination

Why choose Innomar Strategies

• “Remote-First” culture – flexible opportunities to work from home!
• Competitive Total Rewards Package:
  • Base salary + bonus programs
  • RRSP matching
  • Employee Share Purchase Plan
  • Flexible benefits program (in effect on day one), including:
    • Healthcare Spending Account
    • Wellness Account – to focus on your nutrition, fitness, health and well-being
• Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare
• Tuition Reimbursement + Employee Referral Programs
• Growth opportunities for career advancement
• Learning Programs, Leadership Training and Mentorship Programs to further your professional development
• Ability to make an impact in creating healthier futures
• We value diversity, equity and inclusion to foster a culture of belonging

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for the coordination of all patient appointments within Key Performance Indicators
• Key activities include responding to patient/nurse/program inquiries via email and/or inbound calls/completing outbound calls (approximately 90% of daily task activity) and required utilization of multiple databases
• Documentation of all activities in multiple databases/systems
• Responsible to report all Adverse Events and participate in product/disease training sessions
• Close collaboration with Nursing and Program teams

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong critical thinking and ability to make independent decisions when navigating complex scenarios
• Experienced and strong comfort level with receiving inbound and placing outbound calls (*customer service)
• Strong oral and written communication skills
• Effective organizational skills with high level of attention to detail and ability to multitask
• Ability to meet deadlines
• Excellent problem-solving skills
• Effective interpersonal skills
• Efficient utilization of Microsoft Outlook, excel & cloud-based database systems

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline.
• Scheduling experience an asset
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines.
• Ability to work in a fast-paced team environment with a strong attention to detail
• Bilingualism, French/English is an asset

#LI-GL1

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.