Event Operations & Merchandise Manager

Working Location : Hybrid(Game days and some evenings / weekends required)

Position Summary

The Event Operations & Merchandising Manager is responsible for overseeing all matchday operations and leading the club’s merchandise business. This role ensures a high-quality, safe, and consistent fan experience at every home match while also managing merchandise strategy, execution, and financial performance.

This role is focused on planning, oversight, and accountability. Game-day execution is supported by a dedicated operations team, while merchandise operations are supported by a Merch Coordinator and match-day part-time staff. The successful candidate brings strength in either l ive event operations and / or merchandise / retail management , with the ability to lead across both functions through structure, collaboration, and strong reporting.

Key Responsibilities

Matchday Operations & Fan Experience

• Oversee all matchday operations and stadium logistics to ensure a safe, seamless, and engaging fan experience
• Lead matchday planning, run-of-show development, and operational readiness across all home matches
• Provide oversight and direction to the Game Day Director and their matchday operations team, who execute on-site operations
• Ensure all stadium operations, staffing plans, and workflows are prepared and communicated in advance
• Serve as the senior operational lead on matchdays, with authority over real-time decision-making, issue resolution, and escalation
• Approve matchday staffing plans and respond to staffing changes as required
• Conduct post-match operational reviews and implement improvements

Merchandising Strategy & Operations

Cross-Functional Collaboration

Data, Systems & Reporting

Operations Leadership & Administration

Success Metrics

Qualifications & Experience

Core Competencies

#J-18808-Ljbffr