Responsabilities
- The Service Technician is responsible for providing different services, such as diagnosing problems, making repairs, and / or replacing parts on-site to windows and doors.
- Correct manufacturing defects on site, using appropriate tools for service completion.
- Conduct water & / or air infiltration tests and remedy where possible while on site.
- Conduct inspections of installed products to confirm claims of defect, reporting findings to the Service manager.
- Assess if issues reported are caused by manufacturing defects or a result of improper installation, and correct manufacturing defects.
- Take pictures and measurements of the product on-site for reports to the Service Manager.
- Obtain sign-off from the homeowner at the conclusion of the service call.
- Complete service reports at the conclusion of all calls and provide reports to Service Manager on a weekly basis.
- Inspect and load all products required for service calls according to the service schedule.
- Unload and distribute materials at the end of each service schedule according to instructions from the Service Manager / Plant Manager
- Ensure the service vehicle is well maintained and in good working order, and GPS is active while on duty.
- Drive in accordance with the Highway & Traffic Act (Ontario) and according to posted speed limits.
- Regular overnight trips required to either Ottawa and / or Windsor area.
Qualifications
- 2 4 years experience as a service technician in door and window industry.
- Excellent customer service and communication skills
- Able to work independently.
- Time management skills
- Physically fit to lift heavy products safely.
Compensation
- 65k 75k base salary (negotiable)
- Comprehensive Healthcare insurance ( medical-Dental-Eye care)
- Company Vehicle, company gas card
- Cell, Laptop, ETC.
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